OL-293-a Quicken Error – Updating account information involves Quicken requesting information from your financial institution’s server and the server responding with correct information. An OL-293-a Quicken Error indicates that Quicken did not receive the expected response from the server.
OL-293-a Quicken Error
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Common Cause of the OL-293-a Quicken Error – Quicken Support:
- A temporary server issue
- Online services are activated incorrectly
- Incorrect or outdated password credentials
Steps to fix OL-293-a Quicken Error – Quicken Support:
Wait and try again later:
First, you need to try to update your account the next business day. If the problem persists, continue with the procedure below.
Verify your account services in Quicken:
If you have not yet signed up for the bill payment service provided by your financial institution, but have enabled that service in Quicken, you will get this error. Make sure that your account settings in Quicken match the services currently provided by your financial institution. To do so:
- First of all, Choose Tools menu and then select Account List.
- Furthermore, Click the Edit button of the account you want to verify.
- In the Account Details dialog, verify that the account settings in Quicken match the services currently provided by your financial institution and make changes, as necessary, so the information matches.
- If you make changes, try to connect to your financial institution also (As a result Choose Tools menu and then One Step Update).
- In case everything looks correct or if the problem persists, continue with the next procedure also.
The Quicken Bill Pay is a 3rd party fee-for-service provided for Quicken customers. If you don’t have a Quicken Bill Pay account but have activated your account in Quicken for this service, the server will not recognize the non-existent login and return this error.
Verify your password:
With the convenience of the Password Vault in Quicken comes the opportunity to forget to change your password in Quicken when it has been changed at the financial institution. To update your password in Quicken:
- Choose Tools menu > One Step Update.
- Uncheck all options except for the financial institution that is reporting the error.
- Click the key icon to the right of the financial institution name.
- Enter your password.
- Click Update Now.
Refresh your online account information:
- First of all, from your account register, select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
- Furthermore, select Update Now.
- And then Follow the on-screen instructions to complete the update.
- Repeat these steps for each financial institution experiencing this error, as a result, the error will be fixed.
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For more informations contact Quicken Support at +1-(888) 525-9575 (US/CA) or 020 8123 1722 (UK).
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