Welcome To Adobe Support
Adobe Support – Adobe is an American multinational software company which is well known for its creation of multimedia and creativity software products. Adobe has designed several products like Photoshop, Acrobat Reader, Adobe Creative Suite, and Adobe Creative Cloud etc. The Adobe also provides services like Marketing Cloud, Media Optimizer, Advertising Cloud, Photoshop Express and Analytics etc which helps to understand the customers’ needs. Every Adobe product or service comes along with the 24/7 Adobe Technical Support, in case of any query you can also use Adobe email to connect.
Adobe Products and Services – Adobe Support:
Graphic Design Software: Adobe Photoshop, Adobe Pagemaker, Adobe InDesign, Adobe Illustrator, Adobe ImageReady, Adobe Acrobat
Web Design Programs: Adobe Muse, Adobe GoLive, Adobe Flash, Adobe Dreamweaver
Video Editing and visual effects: Adobe After Effects, Adobe Spark video
Audio Editing Software: Adobe Audition
Server Software: Adobe Content Server, Adobe ColdFusion
eLearning Software: Adobe Captivate, Adobe Captivate Prime, Adobe connect
Formats: PDF, ActionScript, Flash video, Filmstrip
Web-hosted Service: Adobe color, Photoshop Express, Adobe Spark
System Requirements for Adobe product – Adobe Support:
Platinum III or 4 processor, Microsoft Windows XP, 7 and above
128 MB of RAM, minimum 198 MB of Ram required
Available Hard disk space should be 280 MB
16-bit color monitor or graphics adapter with greater ability
Minimum monitor resolution should be 800*600 or above
Mac OS 9.2, Mac OSx 10 or above
PowerPC G4 or dual processor
Minimum RAM should be 198 MB
Hard Disk space must be 320 MB
16-bit or above color monitor
Monitor Resolution must be 800*600 or above
Steps to download and install Adobe product – Adobe Support:
First, you need to open a web browser and then visit the link adobe.com/creativecloud.
Click All Products, and then select the product from the list and then click Download
You need to sign in to your Adobe account using your Adobe id and password if already have one
If you do not have an Adobe account then click Get an Adobe id and follow the instructions
Now click on the download to start the downloading of the product
Open the downloads folder and double click on the downloaded file to start the installation process.
Follow the on-screen guidelines to finish the installation process and then click Close
Now Double click on the Adobe application icon to launch the application.
For Mac :
Visit adobe.com/creativecloud and then sign in to your account using your Adobe id and password
If you are the first time user and do not have an Adobe id then you need to select Get an Adobe id
Now enter all the details including your name, email id and password then click Sign up to create an account
After login to your account, select the product from the list and then click Download
Open the downloads folder and double click on the file to run the installation process.
Now enter your Mac logon username and password and then click Install Software.
Follow the on-screen prompts to complete the process and then click Close to finish the installation process
In order to launch the application, double-click on the App icon and then start using the application
If you want to download some other Adobe application then you need to click Creative Cloud icon from the Apple Menu bar
Select Apps option from the list because of which you will be able to see all the installed as well as other apps to install
Search and select an App which you want to install the All Apps section and then click Install to start the download
After the successful download, run the setup and then follow the instructions to install the app on the system
You can also download and install the trial version of your Adobe product on your system from the Creative Cloud. The trial version of the Adobe product offers you all the features but with some limitations.
Common Errors related to Adobe product – Adobe Support:
You need to install the legacy Java SE 6 runtime
The application has been moved and its path has been changed
Java Runtime Environment Error, please reinstall Adobe
Error initializing Java Runtime Environment. You may need to reinstall Flash
Flash Player Error 2048
Failure to Launch
Install Java Runtime
Application Hang or quit if JRE not installed
If Java Runtime Environment is not installed on your system then you may face either of the above-mentioned error. In order to get help, you may write to us at Adobe Support email Address or contact Adobe Creative Cloud Support for the help
Steps to resolve Java Runtime Error –
Open your web browser, visit https://www.java.com/en/download/manual.jsp to download the latest JRE
If any Adobe application is running then from the taskbar quit all the applications
Launch the task manager again, to make sure that no other Adobe task is running, quit all if found any
Now you need to locate the Adobe JRE folder and then rename that folder to jre_old
You are now required to copy the recently installed JRE folder and paste it into the Adobe folder.
And then rename the recently copied file to “jre” only and then try to launch the application again.
If you find any then you need to contact Adobe Support for the help.
For Mac :
If you face any issue while using the Adobe product on your Mac computer, then make sure that the JRE is installed
Now go to the Applications, select Utilities and then Click Java preferences
If Java is not installed on your Mac computer then you may receive a popup message to install the Java runtime
Click install to start the download and installation process and then click Agree to accept the software license agreement
Follow the prompts and click close after the successful installation then try using the Adobe on your system.
By following the above-mentioned procedure you will be able to install the Java Runtime Environment on your PC or Mac computer. In case you face the same issues after installing the JRE on your system then you may directly contact Adobe Support for the further help.
Some Adobe Support options:
Adobe Acrobat Support
For billing related query: Adobe billing Support
In case of technical query: Adobe Technical Support.
For Applications related support: Adobe Creative Cloud Support